CANCELLATION POLICY

At Southern Serenity Spa, we value your time and strive to provide exceptional service to all our clients. To ensure smooth scheduling and availability, we have established the following cancellation policy: 24-Hour Notice Requirement: We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer the time slot to other clients. Cancellation Fee: Cancellations made less than 24 hours before your scheduled appointment will incur a 30% cancellation fee based on the total cost of the booked services. No-Shows: Clients who fail to show up for their appointment without any notice will be charged 30% of the service cost. We appreciate your understanding and cooperation in helping us maintain a relaxing and well-organized environment for all. If you have any questions, feel free to contact us directly.